Hello everyone!
We have reached a point where we don't know what to do.
We banned a player in-game through the admin panel and it didn't registered it in sourcebans.
We've tried to unban through sourcebans but it said there's no such ban in the database.
When we banned him it showed an error message which was the following:
"L 09/14/2019 - 23
0:54: [sbpp_main.smx] Verify Insert Query Failed: Incorrect string value: '\xC3 \xA1s s...' for column 'reason' at row 1
L 09/15/2019 - 12:45:25: [sbpp_main.smx] Verify Insert Query Failed: Incorrect string value: '\xC3 \xA1s s...' for column 'reason' at row 1
L 09/15/2019 - 12:47:57: [sbpp_main.smx] Verify Insert Query Failed: Incorrect string value: '\xC3 \xA1s s...' for column 'reason' at row 1"
After that the ban was saved into the banned_users.cfg file.
We weren't able to remove his id through the rcon with the removeid STEAM_xxxx command neither.
We were able to unban him and he was able to join when we disabled sourcebans++ and started the basebans plugin.
After we unbanned him and the server changed map he wasn't able to join once again, and we had to do the process again.
Any ideas?