yup, pretty much a phail lobby plus a phail support staff.
this was driving me nuts for weeks.
the workaround for me was:
- create the lobby with sv_search_key set
- turn sv_search_key blank
- wait till it populate
- set the the sv_search_key again
- launch the game, wait it load, turn the sv_search key off again
its working pretty well for me, maybe you could try it.