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Server keeps crashing. No way to find the cause?


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AnubisTF2
Senior Member
Join Date: Oct 2015
Old 01-14-2018 , 01:03   Re: Server keeps crashing. No way to find the cause?
Reply With Quote #21

Apologies, but how do I set that up?
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Dagothur
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Join Date: Dec 2014
Old 01-14-2018 , 12:15   Re: Server keeps crashing. No way to find the cause?
Reply With Quote #22

try:

windows key + r
type in cmd, hit enter
type in ping -t <your server's ip>, hit enter
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AnubisTF2
Senior Member
Join Date: Oct 2015
Old 01-14-2018 , 15:55   Re: Server keeps crashing. No way to find the cause?
Reply With Quote #23

Okay, so this is the normal line that keeps printing when the server is responding:

Reply from 74.91.125.14: bytes=32 time<#ms TTL=128
(# are numbers between 10 - 25 almost everytime)

When the server "crashes", nothing changes.
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Dagothur
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Join Date: Dec 2014
Old 01-14-2018 , 16:29   Re: Server keeps crashing. No way to find the cause?
Reply With Quote #24

Okay so connectivity to the box is probably OK.

Does your provider have DDOS protection?
What do they give you in terms of managing the box/server? Are you able to RDP into the box or access the server console in some way?
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AnubisTF2
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Join Date: Oct 2015
Old 01-14-2018 , 16:55   Re: Server keeps crashing. No way to find the cause?
Reply With Quote #25

Yeah, they do provide protection.
Well, they give me pretty much everything, I believe. I can connect to the computer with the Remote Desktop Connection app. Is that what you mean?
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Dagothur
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Join Date: Dec 2014
Old 01-14-2018 , 18:09   Re: Server keeps crashing. No way to find the cause?
Reply With Quote #26

When the disconnects are happening have you checked the server console to see what's going on?
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AnubisTF2
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Join Date: Oct 2015
Old 01-14-2018 , 18:38   Re: Server keeps crashing. No way to find the cause?
Reply With Quote #27

Yeah, it just says connection timed out.
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Dagothur
Member
Join Date: Dec 2014
Old 01-14-2018 , 18:52   Re: Server keeps crashing. No way to find the cause?
Reply With Quote #28

Is the server console responsive? e.g. you're able to type status/stats/whatever and get output? I'm guessing it is since you're able to see the clients timing out.

If the server is pingable (we tested and it was) and the application is responsive (based on your answer to the question above) then it may be the DDOS protection filtering when it shouldn't be. You could try asking your host if they see anything at the timestamps you've gotten the drops.

Last edited by Dagothur; 01-14-2018 at 19:00.
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AnubisTF2
Senior Member
Join Date: Oct 2015
Old 01-15-2018 , 11:45   Re: Server keeps crashing. No way to find the cause?
Reply With Quote #29

They are saying that there's nothing wrong going on on their end
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AnubisTF2
Senior Member
Join Date: Oct 2015
Old 01-15-2018 , 12:33   Re: Server keeps crashing. No way to find the cause?
Reply With Quote #30

Here is a screenshot a player took with net graph, and sometimes will get even higher than this:


Last edited by AnubisTF2; 01-15-2018 at 12:49.
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