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Can't get player info for XXX. Player is not on the server XXX anymore!


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benek
Member
Join Date: Jan 2014
Location: Poland
Old 05-21-2014 , 09:25   Can't get player info for XXX. Player is not on the server XXX anymore!
Reply With Quote #1

Hello,

i have a strange problem. This is fresh SB installation. I'm moving from old VPS to new VPS. At this point everything looks ok except commands.

SB link: http://213.189.52.244/sourcebans/index.php
Version 1.4.11

Server ID:


I have added server and SB is able to connect to this server as i can see players, time etc.
I was able to upload Perm Bans from old SB to new one without any problems.

But when i want to give a player ban from SB web i get:
Can't get player info for Equelister. Player is not on the server (185.36.170.231:27017) anymore!


Plugin is loaded:
Code:
[SM] Listing 38 plugins:
           01 "Player Commands" (1.5.4-dev+4041) by AlliedModders LLC
           02 "Fun Votes" (1.5.4-dev+4041) by AlliedModders LLC
           03 "Spawn NoBlock for CSGO" (1.4) by dzej dzej
           04 "tEasyFTP" (0.0.2) by Thrawn
           05 "Client Preferences" (1.5.4-dev+4041) by AlliedModders LLC
           06 "Rock The Vote Extended" (1.10.0) by Powerlord and AlliedModders LLC
           07 "HANSE Reserved Slots" (2.0) by red!
           08 "MapChooser Extended" (1.10.2) by Powerlord, Zuko, and AlliedModders LLC
           09 "Weapon Restrict" (3.1.6) by Dr!fter
           10 "Afk Bomb" (1.5.0) by RedSword / Bob Le Ponge
           11 "HANSE-Balance" (1.6.2) by red!
           12 "CS:GO Admin ESP" (1.1) by Root
           13 "SwapTeam" (1.2.6) by Rogue - Originally by MistaGee
           14 "Admin Menu" (1.5.4-dev+4041) by AlliedModders LLC
           15 "GameVoting" (1.4) by Neatek
           16 "SourceBans" (1.4.11) by SourceBans Development Team
           17 "Map configs" (1.1.1.otstrel.1) by Berni
           18 "Basic Comm Control" (1.5.4-dev+4041) by AlliedModders LLC
           19 "Anti-Flood" (1.5.4-dev+4041) by AlliedModders LLC
           20 "Basic Commands" (1.5.4-dev+4041) by AlliedModders LLC
           21 "Auto Recorder" (1.1.0) by Stevo.TVR
           22 "AFK Manager" (3.5.2) by Rothgar
           23 "Basic Chat" (1.5.4-dev+4041) by AlliedModders LLC
           24 "Admin Help" (1.5.4-dev+4041) by AlliedModders LLC
           25 "tAutoDemoUpload" (0.0.4) by Thrawn
           26 "Console Welcome Message" (1.1.2) by exvel
           27 "Simple TK Manager" (1.0e) by Lebson506th, Lacrimosa99
           28 "Admin all spec" (1.0.2) by Dr!fter
           29 "Admin File Reader" (1.5.4-dev+4041) by AlliedModders LLC
           30 "Map Nominations Extended" (1.10.0) by Powerlord and AlliedModders LLC
           31 "Fun Commands" (1.5.4-dev+4041) by AlliedModders LLC
           32 "Basic Info Triggers" (1.5.4-dev+4041) by AlliedModders LLC
           33 "Advertisements" (0.6) by Tsunami
           34 "CS:GO - Show The Right Next Map (STRNM)" (1.0.2) by PharaohsPaw
           35 "Basic Votes" (1.5.4-dev+4041) by AlliedModders LLC
           36 "HLstatsX CE Ingame Plugin" (1.6.19) by psychonic
           37 "Nextmap" (1.5.4-dev+4041) by AlliedModders LLC
           38 "Anti Stuck" (1.00) by muso.sk
Sourcebans.cfg
Code:
/**
* sourcebans.cfg
*
* This file contains settings for the SourceBans Source Server Plugin
* @author SteamFriends Development Team
* @version 0.0.0.$Rev: 74 $
* @copyright SteamFriends (www.steamfriends.com)
* @package SourceBans
*/

"SourceBans"
{
    "Config"
    {
        // Website address to tell where the player to go for unban, etc
        "Website"            "http://www.yourwebsite.net/"

        // Allow or disallow admins access to addban command
        "Addban"            "1"

        // Allow or disallow admins access to unban command
        "Unban"                "1"
        
        // The Tableprefix you set while installing the webpanel. (default: "sb")
        "DatabasePrefix"    "sb"

        // How many seconds to wait before retrying when a players ban fails to be checked. Min = 15.0 Max = 60.0
        "RetryTime"            "45.0"
        
        // How often should we process the failed ban queue in minutes
        "ProcessQueueTime"    "5"

        // Should the plugin automaticaly add the server to sourcebans 
        // (servers without -ip being set on startup need this set to 0)
        "AutoAddServer"        "0"

        // Enable backing up config files after getting admins from database (1 = enabled, 0 = disabled)
        "BackupConfigs"    "1"

        // Enable admin part of the plugin (1 = enabled, 0 = disabled)
        "EnableAdmins"    "1"
        
        // Require the admin to login once into website
        "RequireSiteLogin"    "0"

        // This is the ID of this server (Check in the admin panel -> servers to find the ID of this server)
        "ServerID"        "1"
    }

    /*
     * Generic menu options for if a reason isn't supplied in a ban
     * Without a supplied reason the ban will never be written to the database
     */
    "BanReasons"
    {
        "Hacking"    "Hacking"
        "Exploit"    "General Exploit of Game/Map/Server"
        "TK"    "Team Killing"
        "TF"    "Team Flashing"
        "CommSpam"    "Spamming Mic/Chat"
        "BadSpray"    "Inappropriate Spray"
        "BadLang"    "Inappropriate Language"
        "BadName"    "Inappropriate Name"
        "IgnoreAdmin"    "Ignoring Admins"
        "Stacking"    "Team Stacking"
        "Own Reason"    "Own Reason"
    }
    
    /*
     * Submenu options for when "Hacking" is selected
     * If "Hacking" is removed from the menu above this will not be accessable
     */
    "HackingReasons"
    {
        "Aimbot"    "Aimbot"
        "Antirecoil"    "Anti Recoil"
        "Wallhack"    "Wallhack"
        "Spinhack"    "Spinhack"
        "Speedhack"    "Speedhack"
        "Multi-Hack"    "Multi-Hack"
        "No Smoke"    "No Smoke"
        "No Flash"    "No Flash"
    }
}
database.cfg
Code:
"Databases"
{
    "driver_default"        "mysql"
    
    // When specifying "host", you may use an IP address, a hostname, or a socket file path
    
    "default"
    {
        "driver"            "default"
        "host"                "localhost"
        "database"            "sourcemod"
        "user"                "root"
        "pass"                ""
        //"timeout"            "0"
        //"port"            "0"
    }
    
    "sourcebans"
    {
        "driver"            "default"
        "host"                "213.189.52.244"
        "database"            "sourcebans"
        "user"                "******"
        "pass"                "*********"
        //"timeout"            "0"
        "port"            "3306"
    }
    
    "storage-local"
    {
        "driver"            "sqlite"
        "database"            "sourcemod-local"
    }

    "clientprefs"
    {
        "driver"            "sqlite"
        "host"                "localhost"
        "database"            "clientprefs-sqlite"
        "user"                "root"
        "pass"                ""
        //"timeout"            "0"
        //"port"            "0"
    }
}
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2NASTY4U
Senior Member
Join Date: Mar 2014
Old 05-21-2014 , 12:35   Re: Can't get player info for XXX. Player is not on the server XXX anymore!
Reply With Quote #2

Try this.
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Wolfseye
Senior Member
Join Date: Apr 2014
Location: Germany
Old 05-22-2014 , 04:46   Re: Can't get player info for XXX. Player is not on the server XXX anymore!
Reply With Quote #3

Open init.php in your Web Install of SOURCEBANS and change the following line from

Code:
define('STATUS_PARSE', '/# +([0-9]+) +"(.+)" +(STEAM_[0-9]:[0-9]:[0-9]+) +([0-9:]+) +([0-9]+) +([0-9]+) +([a-zA-Z]+) +([0-9.:]+)/');
to

Code:
define('STATUS_PARSE', '/#[ ]+([0-9 ]+)[ ]+"(.+)"[ ]+(STEAM_[0-9]:[0-9]:[0-9]+)[ ]+([0-9]+[:[0-9]+)[ ]+([0-9]+)[ ]+([0-9]+)[ ]+([a-zA-Z]+)[ ]+([0-9.:]+)/');
That did the trick for me. ;)
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2NASTY4U
Senior Member
Join Date: Mar 2014
Old 05-22-2014 , 08:16   Re: Can't get player info for XXX. Player is not on the server XXX anymore!
Reply With Quote #4

Quote:
Originally Posted by Wolfseye View Post
Open init.php in your Web Install of SOURCEBANS and change the following line from ...
Did you read my post before?
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Wolfseye
Senior Member
Join Date: Apr 2014
Location: Germany
Old 05-22-2014 , 08:19   Re: Can't get player info for XXX. Player is not on the server XXX anymore!
Reply With Quote #5

Yes I did, but just because you prefer to forward someone to another topic and I just post the most relevant post of that topic here directly, I think that is not really worth a discussion.

And I think this is enough OT for this thread.

Besides, I made that post I pointed out to above, so I think I can decide if I post it here.
Lets keep it at that.

Last edited by Wolfseye; 05-22-2014 at 08:21.
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benek
Member
Join Date: Jan 2014
Location: Poland
Old 05-22-2014 , 08:42   Re: Can't get player info for XXX. Player is not on the server XXX anymore!
Reply With Quote #6

It worked. Thank you so much.

So the question is why its still now fixed even if in change-log it says its fixed
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Wolfseye
Senior Member
Join Date: Apr 2014
Location: Germany
Old 05-22-2014 , 08:49   Re: Can't get player info for XXX. Player is not on the server XXX anymore!
Reply With Quote #7

Quote:
Originally Posted by benek View Post
It worked. Thank you so much
You are welcome. ;)

And well, if I learned one thing since being with computers, its that whatever someone says is appearantly fixed, usually isnt. ;)

Just accept it as that.
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Wolfseye
Senior Member
Join Date: Apr 2014
Location: Germany
Old 06-16-2014 , 14:39   Re: Can't get player info for XXX. Player is not on the server XXX anymore!
Reply With Quote #8

Funny thing, now it happens again. Even with the changes and it worked up til now. How can that be ? Were there any updates to Sourcemod via the Updater that changed something ? Because I have the same problem again, cant kick or ban someone or see his profile, but only send message. Nothing has changed on my Servers or the Webpage of SB.

Someone with a similiar problem ?

P.S: I suppose Rcon is a must for the Webpanel to work with commands, correct? just asking because i read somewhere that its more secure to not use Rcon password at all, to prevent others trying to hack Rcon. But without Rcon there is no commands from the SB Webpanel, correct?

Last edited by Wolfseye; 06-16-2014 at 15:08.
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Donski
Senior Member
Join Date: Sep 2012
Old 06-17-2014 , 09:50   Re: Can't get player info for XXX. Player is not on the server XXX anymore!
Reply With Quote #9

Yes that's correct. When I had this issue it was due to SMAC's RCON Locker. It kept changing the RCON password to blank so everytime I sent commands from the webpanel it would spew out rcon badpass on the server console.
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