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What are ITSM SKUs in ServiceNow


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CarolBrusteredman
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Join Date: Mar 2022
Old 05-06-2022 , 06:59   What are ITSM SKUs in ServiceNow
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Hi

I am trying to implement data according to the CSDM 3.0 from ServiceNow in a CMDB. The CMDB is already partly filled with data, but not according to the new Service-Model. So currently I am trying to figure out which tables we already have included with full functionality within the purchased licenses. According to the ServiceNow product documentation the service_offering table is included in the com.snc.service_portfolio_core plugin, which is available by default to all users with ITSM SKUs. Now I wonder what an SKU is and I could not really find anything helpful so far. The ITSM Standard product is licensed.

I hope anyone can help.the service_offering table is included in the com.snc.service_portfolio_core plugin, which is available by default to all users with ITSM SKUs. Now I wonder what an SKU is and I could not really find anything helpful so far. The ITSM omegle.ws Standard omegle.club product is licensed.

I hope anyone can help.

Last edited by CarolBrusteredman; 05-27-2022 at 09:08.
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WaltSnowrancruzick
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Join Date: Mar 2022
Old 07-20-2022 , 01:46   Re: What are ITSM SKUs in ServiceNow
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ITSM and ITIL is pretty easy stuff. Just some common concepts around how an IT department would function basically. Plenty of resources on the net, and not hard to pick up at all. With that being said, in the real world, most places do it slightly wrong or only do part of it, so experience is important here.

As for Service portal, think of ServiceNow as this one big database, then you have Service portal which is a presentation layer (using angular) for users to request, view and... do stuff, all by using the data omegle.2yu.co in this database.

Last edited by WaltSnowrancruzick; 08-18-2022 at 08:52.
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