I'm trying to install a program called "clientexec" to manage payments, but I can't seem to figure out an error I repeatedly get. The support staff is incredibly slow (about 15 hours between answers). My question is this: When I try to install, I enter the correct database information, but when I click OK it says "error: could not connect to database", I then hit back, and try again with the same information, and it says "this program is already installed". It doesn't install correctly. Please help

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