[ShadowSpecter]

Hi, I have a problem and I am using the sourcebans for one of my servers and recently accidentally banned a permanent player, the thing is that the ban was registered in our discord bot that was banned, but the ban was not registered in the sourcebans and is not in the mysql and the player can not enter because it appears banned, I tried to ban him by steamid, ip and other things to then remove it and enter, but can not. Does anyone know how I could remove the ban to the player?