[ThatOneGuy]

For all of those with @ / or : in their usernames or password, you must encode those characters. A typical FTP connection string is: ftp://user:password@host:port/path

This web page tells you what to replace the character with: https://support.brightcove.com/speci...-and-passwords

So, for username "[email protected]", enter "user%40someplace.com". Hope that helps.