Quote:
Originally Posted by bebe9b
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Do me a favour and open CMD and type "tracert {YOUR SERVER IP WITHOUT PORT}" (take out the brackets) and send back the results of the hops.
EDIT: I did it for you seeing as there's a small language barrier, it seems your company is protecting ping requests so I am unable to see what hops your server is going through. I did a small Google search on that company and they do seem to have some affiliation with Voxility.
It may be worth adding a support ticket on your companies site asking if they can check the hops for Voxility and if so, explain the issue what is happening with valid packets being blocked upon protection mode.