[Dagothur]

Is the server console responsive? e.g. you're able to type status/stats/whatever and get output? I'm guessing it is since you're able to see the clients timing out.

If the server is pingable (we tested and it was) and the application is responsive (based on your answer to the question above) then it may be the DDOS protection filtering when it shouldn't be. You could try asking your host if they see anything at the timestamps you've gotten the drops.