You are right, according to the log it is as if the player was "bugged" in the putinserver and does not pass to the ping test, I honestly do not know what causes this, I will hope that with a little luck the Arkshine, or someone else understood can clarify what happened.
PHP Code:
L 07/16/2019 - 13:21:34: [admin.amxx] Login: "Player<13><STEAM_0:1:56888062><>" became an admin (account "STEAM_0:1:xxxxxxxx") (access "abcdefghijklstu") (address "191.249.223.253")
L 07/16/2019 - 13:21:34: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:21:37: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:21:40: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:21:43: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:21:46: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:21:49: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:21:52: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:21:55: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:21:58: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:22:01: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:22:04: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:22:07: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:22:10: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:22:13: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:22:16: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?
L 07/16/2019 - 13:22:19: [NewPingKicker.amxx] [HPK] ?????????????PinG ??? 10ms?