[kossolax]

Verygames use OVH network which is great cause it comes pair with their special game protection.

This said, on any issue you will need to use support. As they mostly host people "not use to server administration", I guess they have many ticket. So, real urgent ticket are solved slower than it could have been handled. I mean, issues that are on their side.

Anyway, if you are not use to unix or server administration it's still definitly a good chose. You could use any gameserver provider that use OVH game server as backend. Theese ones are the best performance/network dedicated server I ever used.